FAQs

General

Do you ship to my country?

We strive to ship to as many countries as possible. If you can complete the checkout process, that means we can ship to your country. If you’re experiencing issues at checkout, please contact us.

Do you ship internationally?

Yes! We ship worldwide. Shipping costs and any applicable international fees, including duties and taxes, will be calculated at checkout.

How can I track my order?

Once your order ships, you’ll receive a confirmation email with a tracking number. Simply follow the link provided to see your package’s progress in real time.

How long does shipping take?

Shipping times vary depending on your location and the shipping method selected at checkout. Generally, domestic orders arrive within 5–20 business days, while international orders may take 7–21 business days.

Returns & Exchanges

What is the return process?

You can return a product for any reason within 15 days—no questions asked. Just visit our Refund Policy page for details on how to initiate a return. Once we receive your item, we’ll process a refund according to our policy.

Can I exchange an item?

We do not currently process direct exchanges. If you need another size, color or item, please return the original product according to our Return Policy and place a new order after your return has been approved.

Ordering & Payment

Which payment methods do you accept?

We accept all major credit cards, including Visa, MasterCard, American Express, and Discover, as well as PayPal and select digital wallets such as Apple Pay and Google Pay. For more details, check out our Payment Policy.

Can I change or cancel my order after placing it?

We try to process orders quickly, but if you need to make changes or cancel an order, please contact us as soon as possible. We’ll do our best to accommodate your request if the order hasn’t already shipped.

Support & Contact

What if I have another question?

No worries! You can reach out any time to our customer support team at support@maisonwalnut.com. We’re always here to help.

I have an issue with my order—what should I do?

If something’s not right, please get in touch immediately. Our support team can assist with tracking, troubleshooting, or resolving any concerns regarding your purchase.

Still Have Questions?

Feel free to drop us a line at support@maisonwalnut.com, and we’ll get back to you as soon as possible. We appreciate your interest in Maison Walnut and look forward to helping you explore our world of fashion!